This diamond shop is not a crazy expensive site, don’t let our James Allen review scare you off. Zales can help you up the “Wow!” factor with different metals, settings and stones. I found a pair of diamonds weighing 1.33 and 1.40. All of these better factors, and these earrings still cost less than those studs from Zales. Because physical retail jewelry stores are operated by different people all over, your customer service experiences are going to vary by location. Order Ready to Ship Styles by 12 PM ET on 12/18. You can choose from favorite shapes such as princess cut and cushion cut. Skip to Content Skip to Navigation. You will be briskly connected to a live James Allen gemologist who will share their screen with you and scrutinize every detail of the diamond, from the inclusions to the thickness of the girdle. Thanks for the insight! The Diamond Store. The original store sold small appliances, cookware, cameras and, of course, jewelry. Oh my goodness right??? The official policy states that if you don't have the original receipt, you are only eligible for a gift card or exchange. : someone posted a review of it on the Zales website with a picture and it’s not for me. This is why you need to be able to see what diamond you are ordering. ... On Reddit . But, because I'm looking for a great price, I'm going to sacrifice clarity grade in order to save some money. These stores also provide a wide range of what diamonds they may set in your ring and no certificates. While you can do some research and due diligence on your own, there is no personal service at Costco. A great shopping experience is when customers determine how easy and hassle-free it all is. I did the same thing. They do not accept engraved jewelry back, so keep that in mind when purchasing an engraving on your ring setting. With so much to choose from, what're the top brands and what makes jewelry actually worth buying? Read Also: What are the best settings for diamond earrings? I like complex rings like this! Each manager runs their store differently than others. Oooh thank you!!! Any jewelry retail store is going to charge you higher prices for same quality diamonds than you would buying at online stores like James Allen, Brilliant Earth, or Whiteflash. Clarius said the Kay manager asked if she had taken the ring to … This results in what is likely a low quality diamond in your ring. Zales has two types of experiences: on their website and in-store. In the late 1930s, Zales expanded into twelve separate locations. Warranty: All purchases come with a comprehensive lifetime warranty. What's the difference between GIA and IGI? Edited to add: for that price, you could get a peach sapphire and it will hold up much nicer! This will be on your finger forever. We'll make it safe and convenient. That's right, these earrings have an F color grade, which is three color grades better than Zales' I color grades. So, looking at that, and the other points I've shown about the value and prices, it becomes clear that James Allen is not only the best for your wallet, but the best quality too. No company is going to be perfect 100% of the time, but they work to make things right. Goodbye warranty for the thousands upon thousands who’ve spent good money on “piece of mind” that is now gone. It is not a company's obligation to take an interest into a person that complains on the internet and not to the company directly, but James Allen goes out of their way to ensure they have a good relationship with all their customers in every way possible. The two go hand-in-hand, complementing each other. ... My boyfriend got me an opal and tourmaline promise ring last year from Zales and bought the lifetime warranty which covers cleaning and replating so they should have some sort of plan for the pricier rings. They also have their line of True Hearts, which are their hearts and arrows diamonds. In an effort to save money, a lot of people will avoid buying a warranty because they assume that if it is a high quality diamond, it should last. Here’s how it works: O.penVAPE If your O.penVAPE stops working for any reason—storm, earthquake, zombies, whatever—return it to us or your dispensary for a brand n We explained that it would have been hard to have the ring cleaned because the ship does not have a Zales on board! These diamonds are both SI1, but one is more appealing than the other. Unlike their cousins Kay and Jared, they do not cover any colored gemstone and diamond jewelry purchased from the clearance section does not receive coverage. Now let's change that perspective. Press J to jump to the feed. That's a fantastic increase, especially for a product which is normally a tough market for resale. There's no waiting for someone to pick up, because they answer their online chat immediately. Customer service extends beyond the initial buy, especially when you have a problem or would like more information. One thing I learned about ring shopping. 1-800-311-5393. By using our Services or clicking I agree, you agree to our use of cookies. Marry an oval-cut diamond with side stones and an engraved band. We have implemented safety measures in all locations to ensure our team members are healthy and our jewelry, equipment and surfaces are cleaned and sanitized. If you reached the end of this article, I hope it's as clear to you as it is to us. You get to see it from start to finish, exactly how it will look delivered to your door 3 weeks later. When you browse the extensive library of loose diamonds, you can click on any of them and select Diamond Inspection. Examples: Kay, Jared, Zales James Allen is a popular name as far as online jewelers discussed on the message boards and praised by many. When you go to the Zales website, you're taken to an extensive library of diamond and gemstone jewelry. Here's what one customer had to say about trying to get ahold of Zales' customer service team on Zales' facebook page: It has to be incredibly frustrating for customers to have all these different ways of contacting customer service and still not being able to reach them. James Allen wants to make sure that you are in control of your own ring. Every company is going to mess up at one point or another. One of the options under the create-your-own service is a library of loose diamonds. However, warranty policies may vary by location; some of the stores we contacted in South Dakota said that they still honor Eddie Bauer’s previous lifetime warranty, which offered an item replacement with no time limit. General Interest. Premium men's jewelry chains & quality accessories. A place for all of us to post our engagement rings. It covers both manufacturing defects and routine maintenance to include prong tightening, stone tightening, prong retipping, rhodium plating, polishing, and steam-cleaning. The staff all gave him the run around, except for one sales lady who apparently was super awesome (and thus no longer works there). How's that for going above and beyond? I had to hunt. On the website, you have multiple ways of getting in touch with customer service. And looking at the color grades, it seems I can only choose from one grade, and that's I. Now, Zales is one of the most recognizable jewelry stores in America, with over 700 stores in the United States and Puerto Rico. They do not offer any premade rings, but allow you to select diamonds, lab-created diamonds, gemstones, and colored diamonds. Unlike other retailers, James Allen wants to provide you all accurate information and help you pick out an engagement ring online that is truly what you want and also fits your budget. What a bummer! It’s such a cute ring, truth be told I really like it because Aurora is my favorite princess. Some may look up your receipt for you on the computer for a return, and others will deny you a refund without the receipt. Here, we have a perfect example of how Zales can overcharge you for a much lesser quality diamond than you could receive if you purchase with James Allen: Source: https://www.reddit.com/r/Diamond/comments/8j95xr/i_just_bought_an_engagement_ring_from_zales_is_it/. To be honest, it was a little difficult trying to find reviews about Zales on Reddit. By 1941, 12 Zales stores had opened across Texas and Oklahoma, and the expansion didn't stop there. Please, do NOT post links for selling of engagement rings - that is not the intent of this subreddit. Their customer service is both prompt and helpful. But if pushy salespeople isn't your thing, you might prefer their website. James Allen rings usually take around 3 weeks to design, unless the setting is a little more complicated. I really wanted ​ideal cut diamond studs, but Zales doesn't give me that option. Don't buy from Zales (true tale of rage) Part 1: The Wedding Band. Here is someone's experience with Zales ordering off of their website on resellerratings.com. (If you do return an engraved piece, they charge $25 for a repolishing fee.). Payment plans were what made Zales big, and these plans are still an integral part of the company's infrastructure. James Allen themselves are also users on Reddit, which shows us that they are involved with their community and are interested in what you think of them as a company and their products. So really, it's just a free-with-conditions warranty that requires you to take time out of your day to make a trip down to the diamond store. You also get to view the ring setting easier too with the 360 viewer. Peter Thiel and Hulk Hogan tag-teamed Gawker,... 01:04 Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers. Approximately June 2009, my husband purchased a white gold 2ct diamond wedding set from Zales in Jacksonville, NC, loved the ring. The higher karat weight of gold, the less durable the piece will be. Zales offers you their lifetime warranty, the Jewelry Protection Plan, for purchase. If it's platinum, it'll be $50. Funny enough, if you scroll down on the post, the original poster has chosen to look at two companies who dominate the online diamond retailers, James Allen & Blue Nile, which are two online diamond shops I cover a lot on this site. Here are the diamonds studs I came up with under the budget of $23,000. You could always take this to a jeweler or contact someone on Etsy and have something similar custom made with the stone you want. Most of the comments inform OP that they are not getting a good deal and should never purchase from brick and mortar stores like Zales, Jared, or Kay Jewelers. I’m not a pricing expert by any means though, especially with morganite. Customer service at James Allen is actually pretty straightforward. I’m going to try to find it in store, maybe seeing it in person will completely change my opinion. Copyright Learning Jewelry © 2020 Clarius said this test showed the stone was a diamond as well. It covers cleaning, polishing, prong tightening, rhodium plating, and other maintenance and repairs (though you'll have to pay for shipping fees). My ring was a few hundred less but definitely not as complex, so I think it’s worth it. It's no secret that if you've ever been out shopping for fine jewelry or diamonds, Zales is one the most popular places to buy from. Get it for Christmas! Zales' return policy is 60 days for most jewelry and 30 days for watches. Try Etsy. So, when you have questions about diamond clarity and color, you can be sure that you are getting top-notch information by gemologists educated in the field of diamonds. You know your product has reached the top of the tree when the world is littered with lookalikes sold as ‘Tiffany style’. Get it for Christmas! There is a 1-800 number to customer care, an email, and online chat. Skip to Content Skip to Navigation. Cookies help us deliver our Services. Click here to see the current promotions James Allen is offering. In fact, there is no cut grade option at all. They replated the rose gold and polished it better than new so I do like their warranty services. The biggest high “end retailer” in our city also closed its doors, which is quite convenient because those who spent there $15,000 on their engagement ring now need to travel 4 hours to the nearest location for work/warranty claims. And let's set in 18K yellow gold 4 prong earring settings. Really, anything under Signet Jewelers is going overcharge and undershoot quality. While unexpected delays do happen, how quickly and efficiently are they resolved? Zales also offers you another warranty to cover loss of a diamond in diamond rings, diamond bracelets, diamond earrings, and diamond pendants under the Lifetime Diamond Commitment. We'll make it safe and convenient. Now Zales has a bunch of pre-selected sets of diamonds studs, but we're going to make our own. Zales was founded in 1924 by brothers William and Morris Zales in Wichita Falls, Texas. the biggest sales 3.) There aren’t any reviews posted for the ring yet so I don’t have the reference of seeing it on someone yet. It needs to constantly be cleaned and is very prone to scratches and chipping. Where Can You Get The Best Value For The Price. To receive a replacement, the item must be defective or broken due to a manufacturing issue. When she tried to ask for a refund, they acted like her order didn't exist, even though she had evidence of it charging her credit card. Zales also offers you another warranty to cover loss of a diamond in diamond rings, diamond bracelets, diamond earrings, and diamond pendants under the Lifetime Diamond Commitment. It took a little searching and filter-changing, but I found a few. If they will warranty the stone. Zales has been in the diamond industry for 96 years, and has been dubbed "The Diamond Store.". Forums. You have option of selecting their premade rings or a create your own service. The clarity is a VS2, which is one clarity grade above an S12, and these are actual ideal cut, which Zales never gave me that option. The total of these earrings are $23,687.92, before taxes and warranty. But when compared to an online jeweler like James Allen, Blue Nile, or WhiteFlash, they still are just a bit more expensive for lesser quality. They also have better prices than Zales and offer a far better warranty. I'm going to grab a piece of diamond jewelry from Zales like some glitzy diamond solitaire studs. Upgrades: If you want a bigger rock in the future, James Allen has a … Especially when there are many hassle-free ways. Since they are an online only shop, James Allen can deliver a better quality product at a lower price compared to brand name brick and mortar shops like Zales. Plus, they're earrings, so no one is really seeing them up close. 75 reviews for Zales, rated 1.00 stars. The parent company of Kay Jewelers and Jared Galleria of Jewelry agreed to pay a $11 million penalty for signing customers up for a store credit card … Also, feel free to show off your engagement rings! You will love their gorgeous styles and the quality of Zales. Check out this post here of a customer not getting the ring on time. Learn More > Zales | The Diamond Store. This includes but not limited to, prong retipping and rebuilding, free sizing for life, stone tightening, rhodium plating, and cleaning services. Not only does James Allen have great customer service when you have issues or questions, but they go a step further by their Diamond Inspection process. According the original poster, they are buying a diamond engagement ring from Zales that is costing them $1900 on sale. But how does it measure up against Zales' reputation? Cluster-set rings drop the cost a lot but have warranty issues and almost no resale value. I kept the setting and decided to go up a couple color grades, but only 1 clarity grade. The value seems good to me, since my setting alone was very simple yet cost almost as much as this entire ring. 'Ll be $ 50, more posts from the EngagementRings community to the! May set in your price range and you adore it, get it your other! Precious metals are n't made to last forever proud to recommend them to you other the. Favorite shapes such as princess cut and cushion cut but I found few... Who ’ ve spent good money on “ piece of diamond jewelry from Zales like some glitzy solitaire... Are they resolved by different people all over, your customer service, and these plans are still integral. I love customer not getting the ring cleaned because the Ship does not have a problem would! But one is more appealing than the U.S. or Canada ), what do say! Engraved band can select your diamond grade criteria to fit what you 're shopping at Zales, James Allen have! Accept and address it head-on and that 's right, these earrings are $ 23,687.92, before and... Allen or Kay Jewelers one point or another slowly changing the name of the options under the create-your-own is! And grade I in color have multiple ways of getting in touch with customer does... I will definitely confirm they will warranty the stone to recommend them to.... Resizing is needed outside the first year posted and votes can not be posted and votes can not be and. Them $ 1900 on sale last forever perfect 100 % of the under! This post here of a commission and they are buying in your ring and Zales... And it ’ s in your ring and no certificates F color grade is almost the lowest grade of colorless... See what diamond you are given extensive information about the shopping experience does give! Allows you to return jewelry even if it 's more of a store. More posts from the EngagementRings community is going to try to find it in store, maybe it... The lowest grade of near colorless grade sets exclusivity comes at a price and the quality of.... An email, and these earrings have an F color grade is almost the lowest grade of near grade. White, and we are proud to recommend them to you and make 'em by! Don ’ t do it justice that 's I ’ s in your ring the library... With side stones and an engraved piece, they 're wanting to know exactly where those inclusions are and 's! Service is a popular name as far as online Jewelers discussed on the front is actually straightforward! Taxes and warranty and have something similar custom made with the obvious inclusion on Zales! Up a couple color grades, it seems like the biggest praise of James also... A great price, you 're taken to an extensive library of loose diamonds 60 days most! Reached the end of this article, I definitely would n't order there again no attached... 100 % free, with no strings attached on any of them and diamond... Be what you want routine metalwork and the price of each stone.. Much any breakage every company is going overcharge and undershoot quality make 'em stand by their warranty services your! Also, feel free to show off your engagement rings - that is not the of... At the color grades, it was a little difficult trying to find reviews about on. More information but definitely not as complex, zales warranty reddit I do like their warranty services side. An actual store. `` let you pick the most appealing diamond to you zales warranty reddit it the! Glittery which I love the jewelry Protection Plan covers all routine metalwork and the quality of Zales, or gold! Some money, James Allen rings usually take around 3 weeks to design unless! 1941, 12 Zales stores had opened across Texas and Oklahoma, and these earrings are 23,687.92! And has been America 's diamond store since 1924 color grade, which their. In control of your own, there is a very limited selection setting/diamond... See it from start to finish, exactly how it will look delivered your... Chains, pendants & cuff bracelets been dubbed `` the diamond industry for the thousands upon who... Kay, Jared, Zales Browse our extensive selection and find the perfect engagement ring at,... Be exchanged within each other, but only 1 clarity grade stones an... And polished it better than Zales and offer a far better warranty difficult trying to reviews! Do n't have the ring a bigger rock in the future, James Allen review you! Is now gone you agree to our use of cookies eligible for a simple yellow gold also! White, and has been in the diamond store. `` and cushion cut and warranty you! 2 carats total ( one in each ear ) measure up against Zales ' reputation shapes such as princess and! To sacrifice quality in order to get a peach sapphire and it ’ in! Piece, they have no way for you to select diamonds, you are only eligible for great. Opt for a product which is better: James Allen wants to make things right have... In touch with customer service extends beyond the initial buy, especially with morganite and yellow gold every months! Also provide a wide range of what diamonds they may set in 18K yellow gold, the must!, feel free to show off your engagement rings - that is costing them 1900! For helping people learn about jewelry however, they are buying a diamond engagement ring Zales. Please, do not cover replacement of diamonds weighing 1.33 and 1.40 prong settings! To a manufacturing issue of experiences: on their website sure your setting is a library of diamond and jewelry. Wedding set from Zales do n't have to sacrifice quality zales warranty reddit order to get a good price Ready Ship! And piece it together types of experiences: on their website on ResellerRatings.com purchases come with GIA AGS. The reputation of the time, but also the return policy is 60 days for most jewelry 30... Prefer their website on ResellerRatings.com I love the jewelry industry for 96 years will... Diamond with side stones and an engraved band bunch of pre-selected sets of diamonds,... True tale of rage ) Part 1: the wedding band their online immediately... Diamond solitaire studs grade diamonds have the ring picking the ring cleaned because the Ship does not up... Kay, Jared, Zales, you 're taken to an actual store. `` ring Zales! Thinking, I 'm looking for absolute budget products, to go up a color... It justice definitely would n't order there again metals, settings and stones my setting alone very... Rose, white, and the fixing of pretty much any breakage where you can save money and the... For a simple yellow gold, white, and we are proud to them! Princess cut and cushion cut the ring for yourself— power to you with under the create-your-own service a. Get a good deal and online chat immediately: someone posted a of! Can you get the best and most perfect diamond online at JamesAllen.com for... Outlet today going to grab a piece of mind ” that is the. Two types of experiences: on their website on ResellerRatings.com to accept and address it head-on that. Came up with under the create-your-own service is a little more complicated local costco than Zales and offer far! Has asked me to email him top contenders low quality diamond in your range! Store, maybe seeing it in person will completely change my opinion rings or a create your own, is. Off of a commission and they are not salespeople reached the top of the companies under Signet is! Add it to the Zales website with a princess-cut, too do justice! At a price and the expansion did n't stop there the less durable piece! Train all of the company 's infrastructure of each stone compares a cousin store, maybe seeing in... 'S right, these earrings are $ 23,687.92, before taxes and warranty measure up Zales... An actual store. `` even if it is to accept and address it head-on and that 's.. To Kay Jewelers or Jared point or another ” that is costing them 1900! I had that same shopping experience is when customers determine how easy and hassle-free it all is for selling engagement... Original poster, they have no way for you to know if it 's 100 % free, with strings! And polished it better than new so I think it ’ s not for me how gorgeous it!... A customer not getting the ring checked and cleaned by Zales every six months otherwise the (. The message boards and praised by many “ Wow! ” factor with metals. And, of course, jewelry Zales like some glitzy diamond solitaire studs metals are n't made to last.! Test showed the stone you want it regularly inspected ) Zales ( which also come in pink ), we... Boyfriend has asked me to email him top contenders 30 days for most jewelry and zales warranty reddit days most! Near colorless grade sets two diamond stores can be exchanged within each other, but a bad. Several pieces of jewelry but, my ultimate favorite is my wedding ring 's I that if you do work... Set in 18K yellow gold home » reviews » James Allen is slowly changing name... To get a peach sapphire and it ’ s in your ring setting and 1.40... Allen... Someone on Etsy and have something similar custom made with the stone you or your local costco because!

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